1. Introduction
Your privacy matters to us! Lujosh Properties Limited ("we," "us," or "our") respects the privacy of all individuals who interact with our services, whether as property owners, tenants, investors, website visitors, or prospective clients. This Privacy Policy outlines how we handle personal information in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable laws. By using our website, services, or engaging with us in any capacity, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Request property viewings or consultations
- Inquire about our services via phone, email, or contact forms
- Enter into property management agreements or rental contracts
- Subscribe to our newsletter or blog updates
- Create an account on our platform
- Participate in surveys or feedback requests
This information may include:
- Full name and contact details (email address, phone number, mailing address)
- Identification information (government-issued ID, passport, driver's license)
- Financial information (bank details for rental payments, proof of income)
- Employment and income information
- Property preferences and requirements
- Emergency contact information
- Any other information you choose to provide
Property-Related Information
For property owners and landlords, we collect:
- Property details (location, size, features, documentation)
- Ownership and title documents
- Property maintenance and service records
- Financial records related to property income and expenses
Technical Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Date and time of visits
3. How We Use Your Information
We use the collected information for the following legitimate purposes:
3.1 Service Delivery
- Processing property viewings, rentals, sales, and management services
- Communicating with you about your inquiries and service requests
- Managing tenant-landlord relationships
- Conducting property inspections and maintenance
- Processing payments and financial transactions
3.2 Legal and Compliance
- Verifying your identity and conducting due diligence
- Complying with legal obligations and regulatory requirements
- Preventing fraud, money laundering, and other illegal activities
- Enforcing our terms and conditions
- Resolving disputes and protecting our legal rights
3.3 Communication and Marketing
- Sending you property updates, market insights, and newsletters (with your consent)
- Informing you about new services and promotions
- Conducting customer satisfaction surveys
- Providing personalized property recommendations
3.4 Business Operations
- Improving our website, services, and customer experience
- Analyzing market trends and service performance
- Training staff and maintaining quality standards
- Managing business relationships and partnerships
4. Legal Basis
Under the Nigeria Data Protection Regulation (NDPR), we process your personal data based on:
- Consent: You have given clear, informed consent for specific purposes
- Contract: Processing is necessary to fulfill our contractual obligations to you
- Legal Obligation: We must process your data to comply with Nigerian laws
- Legitimate Interests: Processing serves our legitimate business interests while respecting your rights
5. Data Sharing
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your data with:
Service Providers
Third-party vendors who assist with:
- Property maintenance and repairs
- Legal services and documentation
- Payment processing and financial services
- Background checks and tenant screening
- Marketing and communication services
- Website hosting and IT support
Property Stakeholders
- Property owners (for tenant information with consent)
- Prospective tenants and buyers (for property information)
- Co-brokers and real estate partners
Legal and Regulatory Authorities
- Government agencies when required by law
- Law enforcement in response to valid legal requests
- Courts and tribunals in legal proceedings
- Regulatory bodies for compliance purposes
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with your notification.
6. Data Security
We implement robust security measures to protect your personal information:
- Secure servers with encryption technology
- Restricted access to personal data (need-to-know basis)
- Regular security audits and updates
- Staff training on data protection and confidentiality
- Secure document storage and disposal procedures
- Multi-factor authentication for sensitive systems
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security breaches.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:
- Active clients: Throughout our business relationship and for a reasonable period thereafter
- Prospective clients: Until you request deletion or after a period of inactivity
- Legal records: As mandated by Nigerian law (typically 6-10 years)
- Marketing data: Until you unsubscribe or request removal
8. Your Rights
The Nigeria Data Protection Regulation grants you the following rights:
8.1 Right to Access
Request copies of your personal data we hold and information about how we use it.
8.2 Right to Rectification
Request correction of inaccurate or incomplete personal information.
8.3 Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
8.4 Right to Object
Object to processing of your personal data for direct marketing or legitimate interests.
8.5 Right to Data Portability
Request transfer of your data to another service provider in a structured format.
8.6 Right to Withdraw Consent
Withdraw previously given consent for data processing at any time.
8.7 Right to Lodge a Complaint
File a complaint with the National Information Technology Development Agency (NITDA) if you believe your rights have been violated.
To exercise any of these rights, please contact our Data Protection Officer using the details below.
9. Cookies
Our website uses cookies and similar technologies to enhance user experience:
- Essential cookies: Necessary for website functionality
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to deliver relevant advertisements (with consent)
You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications to registered users
- Displaying prominent notices on our website
We encourage you to review this policy regularly to stay informed about how we protect your information.
12. Contact
For questions, concerns, or to exercise your data protection rights, please contact:
Lujosh Properties Limited
Data Protection Officer
Email: privacy@lujoshproperties.com.ng
Phone: +234 809 749 2666
General Inquiries: info@lujoshproperties.com.ng
Response Time: We will respond to all data protection requests within 30 days of receipt.
Regulatory Authority:
If you are not satisfied with our response, you may file a complaint with:
National Information Technology Development Agency (NITDA)
Website: nitda.gov.ng